topic Re: New router issues in Broadband

New router issues

munchkin67x — Sun, 26 Apr 2026 08:28:52 GMT

I have just connected a new router but I can't get the same to connect to internet. All wires seem to be ok and connected.

Re: New router issues

caesarome — Sun, 26 Apr 2026 08:37:57 GMT

@munchkin67x

Was the router a replacement from an older one ?

What light are showing as being lit on it ?

Re: New router issues

munchkin67x — Sun, 26 Apr 2026 08:40:20 GMT

Hi yes a replacement I have just two lights showing in green the internet one flashed amber a few times about an hour ago but nothing since

Re: New router issues

caesarome — Sun, 26 Apr 2026 08:43:20 GMT

@munchkin67x

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: New router issues

munchkin67x — Sun, 26 Apr 2026 09:09:39 GMT

It's just showing hub not connected even though all wires are correctly placed.