Internet light not lit up on router

AnnetteMiles — Sat, 25 Apr 2026 13:24:51 GMT

We have a problem with our Internet as the "Internet" light on the router is not lit up. The ONT box also has a red light on it. We've have checked all connections and turned the router on and off but still the "Internet" light is not lit. Any ideas what to try next?

Re: Internet light not lit up on router

Daniel0210 — Sat, 25 Apr 2026 13:34:01 GMT

@AnnetteMiles
Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

topic Re: Internet light not lit up on router in Broadband

Internet light not lit up on router

Re: Internet light not lit up on router