topic Re: Internet not working in Broadband

Internet not working

HOLLIE1991 — Fri, 24 Apr 2026 23:14:52 GMT

Internet is down, the WiFi is not available, we have tried to turn it off and on again

Re: Internet not working

HarmerR — Fri, 24 Apr 2026 23:25:36 GMT

I have the same issue. WiFi just stopped working. Hub has flashing green light.

service checker says everything is working which it clearly isn't otherwise I'd have wifi

anyone else have similar issue?

Re: Internet not working

JohnGordon1 — Fri, 24 Apr 2026 23:34:29 GMT

I'm having the exact same issue.

Re: Internet not working

HarmerR — Sat, 25 Apr 2026 00:38:29 GMT

So the wifi finally came back online for about 30 mins but gas has once again died for unknown reasons

Re: Internet not working

Daniel0210 — Sat, 25 Apr 2026 04:29:36 GMT

All,

Any broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

Re: Internet not working

not+my+real+name — Sat, 25 Apr 2026 06:32:54 GMT

Same here. The broadband is dropping on/off since yesterday evening. Sky app says broadband is perfectly fine.

Re: Internet not working

Daniel0210 — Sat, 25 Apr 2026 06:34:02 GMT

@not+my+real+name
Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your Internet Service Provider (Sky).

If you have a broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

▪️

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.