topic Re: Joining as new customer in Broadband

Joining as new customer

Sah4 — Fri, 24 Apr 2026 12:52:03 GMT

Going round in circles with the chat bot. All I want to do is talk to a person about getting sky and the options available, seems impossible to find a telephone number for sales. Any ideas?
going to be heading to BT soon at this rate, so frustrating!!

Re: Joining as new customer

Charizard — Fri, 24 Apr 2026 13:12:44 GMT

I'm having exactly the same issue... trying to leave BT!

Re: Joining as new customer

Chrisee — Fri, 24 Apr 2026 14:52:10 GMT

@Charizard & @Sah4 if the online tool is not helping use the contact us link at the bottom as it should offer a phone number. However any Sky number starting 03 will get you onto the IVR system. The forum does not allow posting of phone numbers.

Re: Joining as new customer

Nsame — Fri, 24 Apr 2026 16:39:55 GMT

Hello I have a my broadband well connected but there is no internet connection and I received it about a week ago

Re: Joining as new customer

caesarome — Fri, 24 Apr 2026 18:36:35 GMT

@Nsame

Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Joining as new customer

marie4148 — Fri, 24 Apr 2026 21:48:54 GMT

Same here. I switched from BT to Sky on Monday and already regret it. Going in circles trying to get my account number to link with sky id.