Very Slow Broadband

Ben+Holland — Fri, 24 Apr 2026 16:12:07 GMT

Just been on with the automated Broadband Sky help and it says I have a fault. Have run the tests and it says all "ok" yet my download speed is on 20mbs when I have Sky Gigafast. So this is not acceptable.

Please can someone investigate ASAP as this is causing issues as I am 100% home worker.

Feel free to call me.

thanks

Ben Holland

Re: Very Slow Broadband

Daniel0210 — Fri, 24 Apr 2026 16:17:23 GMT

@Ben+Holland
This is a customer ▶️ customer discussion forum where we try to help other customers. You haven’t actually contacted Sky by posting on here.

Sky won't / can't contact you based on your post. Your Community username isn't linked to any Sky accounts you may have, so no one knows who you are anyway.

If you have a broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

▪️

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

topic Very Slow Broadband in Broadband

Very Slow Broadband

Re: Very Slow Broadband