https://helpforum.sky.com/t5/Broadband/Sky-Hub-appears-to-be-working-but-no-connection/m-p/5261490#M562187 <P>Hi, our WiFi has gone down but the Sky Hub appears to be working. Had city fibre installation a couple of weeks ago and may be a problem with the city fibre internal box.</P> Fri, 24 Apr 2026 14:41:46 GMT SeanTerry 2026-04-24T14:41:46Z https://helpforum.sky.com/t5/Broadband/Sky-Hub-appears-to-be-working-but-no-connection/m-p/5261490#M562187 <P>Hi, our WiFi has gone down but the Sky Hub appears to be working. Had city fibre installation a couple of weeks ago and may be a problem with the city fibre internal box.</P> Fri, 24 Apr 2026 14:41:46 GMT https://helpforum.sky.com/t5/Broadband/Sky-Hub-appears-to-be-working-but-no-connection/m-p/5261490#M562187 SeanTerry 2026-04-24T14:41:46Z https://helpforum.sky.com/t5/Broadband/Sky-Hub-appears-to-be-working-but-no-connection/m-p/5261496#M562188 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4669091">@SeanTerry</a>&nbsp;look at the lights on the ONT City Fibre fitted as that maybe showing an error. Its worth runnning the service checker in the My Sky app overca mobile connection as once it picks up the loss of connection which takes up to an hour it should offer help.</P> Fri, 24 Apr 2026 14:47:01 GMT https://helpforum.sky.com/t5/Broadband/Sky-Hub-appears-to-be-working-but-no-connection/m-p/5261496#M562188 Chrisee 2026-04-24T14:47:01Z