topic Struggling with internet connectivity in Broadband

Struggling with internet connectivity

Tracylc1 — Fri, 24 Apr 2026 10:55:58 GMT

We are regularly having to reset our broadband - I have been through all of the checks on the app and it is saying room 2 WiFi extender connection is poor and that may be explain why we are struggling at different parts of the house. How do I resolve this please?

Re: Struggling with internet connectivity

Chrisee — Fri, 24 Apr 2026 11:34:46 GMT

@Tracylc1 WiFi extenders need a strong connection tomthe hub so try moving the extenders roughly halfway between wherecyou need the boost and the hub. Hallways or landings are often good sites.

Re: Struggling with internet connectivity

Tracylc1 — Fri, 24 Apr 2026 12:19:33 GMT

Thanks for your reply.

It already is! It's been working fine for over 14 months.

We have the main hub and then what I presume is an extender in the next room which is a square upright box. We then have a hexagonal plug extender in the next room and that is the room we are struggling with.