https://helpforum.sky.com/t5/Broadband/Internet-is-not-working/m-p/5261257#M562127 <P>I cannot connect to the internet. Power and WiFi lights are green on the box. The internet light is not on and voice light is amber. Please advise urgently as I need to work from home today.</P> Fri, 24 Apr 2026 08:27:26 GMT Alexasss1 2026-04-24T08:27:26Z https://helpforum.sky.com/t5/Broadband/Internet-is-not-working/m-p/5261257#M562127 <P>I cannot connect to the internet. Power and WiFi lights are green on the box. The internet light is not on and voice light is amber. Please advise urgently as I need to work from home today.</P> Fri, 24 Apr 2026 08:27:26 GMT https://helpforum.sky.com/t5/Broadband/Internet-is-not-working/m-p/5261257#M562127 Alexasss1 2026-04-24T08:27:26Z https://helpforum.sky.com/t5/Broadband/Internet-is-not-working/m-p/5261318#M562135 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4135795">@Alexasss1</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If nothing shows then try this line test:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Fri, 24 Apr 2026 09:27:59 GMT https://helpforum.sky.com/t5/Broadband/Internet-is-not-working/m-p/5261318#M562135 caesarome 2026-04-24T09:27:59Z