https://helpforum.sky.com/t5/Broadband/Broadband-connection/m-p/5261093#M562082 I have rebooted my connection and still only having on 1 light on Thu, 23 Apr 2026 21:58:20 GMT Marleneh3 2026-04-23T21:58:20Z https://helpforum.sky.com/t5/Broadband/Broadband-connection/m-p/5261093#M562082 I have rebooted my connection and still only having on 1 light on Thu, 23 Apr 2026 21:58:20 GMT https://helpforum.sky.com/t5/Broadband/Broadband-connection/m-p/5261093#M562082 Marleneh3 2026-04-23T21:58:20Z https://helpforum.sky.com/t5/Broadband/Broadband-connection/m-p/5261094#M562083 Also have turned on and off my electric switch and still nothing Thu, 23 Apr 2026 21:59:31 GMT https://helpforum.sky.com/t5/Broadband/Broadband-connection/m-p/5261094#M562083 Marleneh3 2026-04-23T21:59:31Z https://helpforum.sky.com/t5/Broadband/Broadband-connection/m-p/5261136#M562107 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4113397">@Marleneh3</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Fri, 24 Apr 2026 04:31:35 GMT https://helpforum.sky.com/t5/Broadband/Broadband-connection/m-p/5261136#M562107 caesarome 2026-04-24T04:31:35Z