topic Re: Sky max job set up issue in Broadband

Sky max job set up issue

colin.johnson — Tue, 21 Apr 2026 16:36:06 GMT

New sky max hub and pod arrived Saturday activation date was Monday Installed hub and at the end it said "we're setting up your max hub. This may take up to 20 minutes". It's now day 2 and still waiting. I've tried

reinstalling as advised at the bottom of the screen

I've tried resetting the hub by holding wsp button for 30 seconds

I've tried deleting the app and reinstalling

I've been in touch with sky on chat and they seem baffled by it and told me to do all the above and wait 24 hours or midnight I then called the operator and went through it all again but this time was told to delete the app and reinstall but still not working and been told to wait 24hrs again.

I also can't connect the pod as it says the hub isn't activated.

Re: Sky max job set up issue

Jason- — Wed, 22 Apr 2026 08:02:51 GMT

Hello @colin.johnson, thanks for your post and sorry to see you're having problems setting up your new Sky Max Hub and Pod after your activation date has passed! 😕

I'll send you an invite to a private chat shortly and we can help get you online asap!

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason

Re: Sky max job set up issue

colin.johnson — Thu, 23 Apr 2026 19:29:47 GMT

Is there a reason why my chat history has vanished, I scope to another operator 4th day and was told someone would text me within 72 hours that could then be 1 full week without my Sky max hub being set up ?

Re: Sky max job set up issue

arcadeavenger — Thu, 23 Apr 2026 19:57:02 GMT

Hi @colin.johnson, as advised in PM I have escalated this to our network teams who will aim to contact you within 72 hours. I am sorry we cannot speed this up but they will work to fix this for you as soon as they can. Thanks, Becca.

Re: Sky max job set up issue

colin.johnson — Tue, 28 Apr 2026 17:55:25 GMT

Hello

I now have access to my Sky max hub and have had a message that the problem was outside and has been fixed but when I test my line speed I'm getting less than 100 meg when I have signed up for 900 ? Could there be another issue ?

Re: Sky max job set up issue

Me134 — Tue, 28 Apr 2026 18:31:28 GMT

@colin.johnson wrote:
Hello

I now have access to my Sky max hub and have had a message that the problem was outside and has been fixed but when I test my line speed I'm getting less than 100 meg when I have signed up for 900 ? Could there be another issue ?

How exactly are you measuring this 100Mbps speed?

Re: Sky max job set up issue

colin.johnson — Tue, 28 Apr 2026 18:58:39 GMT

I measure via Netflix on my SkyQ box and on MySky App