topic Re: Broadband issue since 14th April ! in Broadband

Broadband issue since 14th April !

SWOSC — Thu, 23 Apr 2026 16:43:28 GMT

We have been experiencing broadband issue for some time, Sky go show" they are aware of the issue and are fixing it, usually takes 48 hours "

It's nearly 10 day and no update, wha can I do. im going round in circles and can't get through to anyone ?

Steve

Re: Broadband issue since 14th April !

Chrisee — Thu, 23 Apr 2026 16:49:08 GMT

@SWOSC if it is an area outage or fault it is unlikely Sky will no anything more than what you can see on the online Service Checker. In almost all cases the issue is within the network between the exchange and your home which is managed by Openreach or City Fibre neithervof whom give updates to their customers like Sky. The 48 hours is achieved in 85% of cases which leavesc15% that are not

However in many cases even thecteam working on the job cannot tell you when things will be back to normal. Nobody is being difficult it just thecreality of sorting faults in the network. Local media maybtell you more if the issue affects acsignificant number of lines

Re: Broadband issue since 14th April !

SWOSC — Thu, 23 Apr 2026 16:57:36 GMT

I hear what your saying but doesn't help me with over 10 days of poor intermittent broadband.
what compensation should I expect ?

Re: Broadband issue since 14th April !

Daniel0210 — Thu, 23 Apr 2026 17:06:58 GMT

@SWOSC

It's only for total loss of service. The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it.

From Ofcom’s website:~
If your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.

This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from April 2026 the rate has increased to £10.34 for every complete day).

▫️There is no equivalent scheme in place for customers in the Republic of Ireland.
▫️There is no automatic compensation for TV services affected by a broadband problem.
▫️Sky broadband being discussed here is a domestic service therefore whilst it's fine for customers who work from home to use it for that purpose they won't receive additional or quicker support.

Re: Broadband issue since 14th April !

TimmyBGood — Thu, 23 Apr 2026 18:00:44 GMT

@SWOSC wrote:

with over 10 days of poor intermittent broadband.
what compensation should I expect ?

Domestic broadband just doesn't come with any service level agreement other than the Openreach target time to resolve a complete outage. You could attempt to negotiate a goodwill gesture from Sky but they aren't obliged to offer anything.