https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5260621#M561946 <P>Broadbad not working despite checking status and no issues. Router not showing any issues but can't connect to wifi</P> Thu, 23 Apr 2026 11:11:42 GMT Kirsty882 2026-04-23T11:11:42Z https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5260621#M561946 <P>Broadbad not working despite checking status and no issues. Router not showing any issues but can't connect to wifi</P> Thu, 23 Apr 2026 11:11:42 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5260621#M561946 Kirsty882 2026-04-23T11:11:42Z https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5260626#M561948 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4594109">@Kirsty882</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 23 Apr 2026 11:21:05 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5260626#M561948 caesarome 2026-04-23T11:21:05Z