topic Re: Master socket relocation in Broadband

Master socket relocation

Daiseesmom — Wed, 22 Apr 2026 18:22:54 GMT

I would like to relocate the master socket for our broadband, it is currently on the windowsill, not near a plug socket. It is impossible to find any information on how to request this, find out the costs or a contact number to discuss. Does anyone know how this can be arranged and what the cost would be?

Re: Master socket relocation

_Claire — Thu, 23 Apr 2026 09:05:54 GMT

Hi @Daiseesmom I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Master socket relocation

Daiseesmom — Thu, 23 Apr 2026 10:32:02 GMT

Hello, I manage to find a contact number after I had posted this and spoke to an advisor last night. The advisor raised the request and took payment. I am waiting to hear from BT to arrange a date to come and move the socket.

Thank you for your response.

Re: Master socket relocation

TimmyBGood — Thu, 23 Apr 2026 10:39:46 GMT

@Daiseesmom wrote:

I am waiting to hear from BT to arrange a date to come and move the socket.

Perhaps note that would be 'Openreach': they specifically don't use BT branding in this context because BT is an ISP in competition with Sky.