topic Re: Unsuccessful connection in Broadband

Unsuccessful connection

John366 — Fri, 17 Apr 2026 17:40:43 GMT

Sky Q box not connecting with hub. Have done the hold down wps button but no luck. Flashing green lights then static white light

Re: Unsuccessful connection

Danz994 — Sat, 18 Apr 2026 09:13:32 GMT

Hi @John366 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Unsuccessful connection

Robmas — Thu, 23 Apr 2026 10:17:12 GMT

Can you help me too please? I have a new SkyQ box (old one stopped working). I'm stuck trying to connect to my Sky hub. I'm in Network Setup, it's not recognising that I have. Sky router until I I look for another broadband provider; then it can see my router but it's not recognising my password after multiple attempts. I've tried switching Sky Q via off and back on, and also router, but the problem persists. Please help me!

Re: Unsuccessful connection

_Claire — Thu, 23 Apr 2026 10:37:15 GMT

Hi @Robmas I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141