topic Re: Engineer did not attend in Broadband

Expecting an engineer

Pollywd — Tue, 21 Apr 2026 16:44:17 GMT

The engineer was due to arrive 1-6 but still hasn't arrived and I have no internet or phone since 12.25. I am not happy

Engineer did not attend

Pollywd — Tue, 21 Apr 2026 17:57:44 GMT

The app say internet and phone is connected but it's not and engineer failed to turn up how can I contact Sky

Re: Engineer did not attend

caesarome — Tue, 21 Apr 2026 20:52:27 GMT

@Pollywd

When you reported this issue were you told there was an external fault because if so the engineer should have gone to the location of the fault.

Re: Expecting an engineer

Daniel0210 — Wed, 22 Apr 2026 06:50:44 GMT

@Pollywd

Did the engineer arrive eventually or make contact as you posted before 6pm? If not the engineer was probably delayed due to an earlier appointment overrunning. If you contact Sky today they may have received an update they can pass on to you.

Edit: your original post has reappeared from somewhere (possibly caught up by the automated filters) so both threads joined together.