WiFi down within 1 day of activation

Mongotommo — Wed, 22 Apr 2026 00:08:20 GMT

Literally activated our WiFi just over 24 hours ago, and it's down already in Cumbria. Anyone else having problems

Re: WiFi down within 1 day of activation

CJMc83 — Wed, 22 Apr 2026 00:10:01 GMT

Yes. Seems a national issue with sky broadband tonight. Other saying all over the place theirs is down, I'm just over the border

Re: WiFi down within 1 day of activation

caesarome — Wed, 22 Apr 2026 04:33:11 GMT

@CJMc83 @Mongotommo

When it is down after midnight to around 6am then it could be overnight maintenance taking place as per this message at the top of the page:
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/m-p/5151847#M535952

If it still down later then the first thing to check is this link to see if there are any outages in your area, it doesn't always pick up issues straight away so it might be worth trying again later if this is the case:
https://www.sky.com/servicechecker

If your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

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WiFi down within 1 day of activation

Re: WiFi down within 1 day of activation

Re: WiFi down within 1 day of activation