Not connecting to phone

Jeanette86 — Wed, 22 Apr 2026 02:38:44 GMT

Internet not connecting on phones but says it is

Re: Not connecting to phone

caesarome — Wed, 22 Apr 2026 04:30:55 GMT

When it is down after midnight to around 6am then it could be overnight maintenance taking place as per this message at the top of the page:
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/m-p/5151847#M535952

If it still down later then the first thing to check is this link to see if there are any outages in your area, it doesn't always pick up issues straight away so it might be worth trying again later if this is the case:
https://www.sky.com/servicechecker

If your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

topic Not connecting to phone in Broadband

Not connecting to phone

Re: Not connecting to phone