https://helpforum.sky.com/t5/Broadband/No-WiFi-broadband/m-p/5259543#M561612 <P>Your app says everything is working fine, but my tv and other devices in the home say different and my router has a red light that won't go out after several resets&nbsp;</P> Wed, 22 Apr 2026 01:03:05 GMT Jd_lowe 2026-04-22T01:03:05Z https://helpforum.sky.com/t5/Broadband/No-WiFi-broadband/m-p/5259543#M561612 <P>Your app says everything is working fine, but my tv and other devices in the home say different and my router has a red light that won't go out after several resets&nbsp;</P> Wed, 22 Apr 2026 01:03:05 GMT https://helpforum.sky.com/t5/Broadband/No-WiFi-broadband/m-p/5259543#M561612 Jd_lowe 2026-04-22T01:03:05Z https://helpforum.sky.com/t5/Broadband/No-WiFi-broadband/m-p/5259550#M561617 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3844844">@Jd_lowe</a>&nbsp;<BR />This is a <STRONG>customer <span class="lia-unicode-emoji" title=":play_button:">▶️</span> customer </STRONG>discussion forum where we try to help other customers. You haven’t actually contacted Sky by posting on here. </P> <P><BR />Based on the time you’ve posted it’s worth pointing out that any broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and <STRONG>there is no advance warning provided. </STRONG>See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens… <BR /><A href="https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014" target="_blank">https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014</A><BR /><BR />If you have an ONT box displaying a red light, see this further advice…<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A><BR /><BR />This link provides information about the coloured lights you may see on the various hubs <BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A> <BR /><BR />Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.</P> Wed, 22 Apr 2026 02:17:44 GMT https://helpforum.sky.com/t5/Broadband/No-WiFi-broadband/m-p/5259550#M561617 Daniel0210 2026-04-22T02:17:44Z