WiFi not working properly

MarkDB25 — Tue, 21 Apr 2026 19:58:11 GMT

I have 900 mbs package, I have done speed test and it reckons guaranteed speed is 600 MBs. Downloading something on my laptop and have 50 MBs at an absolute max. Normally sits around 25-30 what can be wrong with this?

Re: WiFi not working properly

Jason- — Wed, 22 Apr 2026 08:31:42 GMT

Good Morning @MarkDB25, thanks for taking the time to join our Community and make your first post though we are sorry to read it's to report issues with your WiFi connection. I'll send you an invite to a private chat shortly and we can help you get this working better for you! 😊

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

topic WiFi not working properly in Broadband

WiFi not working properly

Re: WiFi not working properly