topic No internet in Broadband

No internet

Heather151 — Tue, 21 Apr 2026 19:53:24 GMT

Hi there, on Sunday I reported that i had no internet for 2 days, completed all the troubleshooting tasks, spoke to the bot, then to an agent who said, "I will send you a new hub this will fix the problem." A further two days later new hub arrives with the same issue. On top of this the new microfilter doesnt fit my phone socket and the old one is not working. Suggestions please, i am extremely frustrated at the lack of support.

heather

Re: No internet

caesarome — Tue, 21 Apr 2026 20:46:56 GMT

@Heather151

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.