topic Re: Sky Broadband visit in Broadband

Sky Broadband visit

Gassbox — Tue, 21 Apr 2026 04:21:14 GMT

Good morning,

Can I have confirmation if my visit scheduled for Friday 24th April is going ahead please, as the engineer who attended to do the outside work advised it couldn't be completed as the local telephone mast hadn't been updated with fibre.

Haven't heard anything more. Will need to work from home on Friday if the visit is going ahead, would like to be certain what is happening before adjusting the day.

Thanks for your help.

Jo Gass

Re: Sky Broadband visit

Chrisee — Tue, 21 Apr 2026 06:33:28 GMT

@Gassbox you can check the current position by checking the My Orders section in the My Sky website or app. The visit is quite likely to be rescheduled if the external work was not completed. Sky cannot respond to forum posts so you will have to call if you want tobspeak to them.

Re: Sky Broadband visit

Gassbox — Tue, 21 Apr 2026 17:46:14 GMT

Thank you for the reply.

Can I have the best contact number to call to check, thanks

Re: Sky Broadband visit

Gassbox — Tue, 21 Apr 2026 17:47:44 GMT

Thank you for the reply.

Can I have the best contact number to call to check please, thanks