topic Connected new broadband hub in Broadband

Connected new broadband hub

ETuck — Tue, 21 Apr 2026 15:48:12 GMT

I have connected a new broadband hub, all lights are green, so looks ok, but what do I do with the old hub? It still has light on, do I just unplug it?

Re: Connected new broadband hub

Chrisee — Tue, 21 Apr 2026 17:07:09 GMT

@ETuck yes if the new hubs is working and drvices can connect unplug the old hub depending on the model Sky msy ask for it back sondont destroy it quitecyet.

Re: Connected new broadband hub

caesarome — Tue, 21 Apr 2026 17:07:47 GMT

@ETuck

If you have ordered a few hub to replace an older model then you can unplug the old one and only use the new one.

You can return the d one to Sky:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.