topic Re: Internet keeps dropping out in Broadband

Internet keeps dropping out

Skyaccounthold — Tue, 21 Apr 2026 10:08:35 GMT

The Internet keeps dropping out, which is affecting me working from home - it's happening every five minutes or so, but when I run the diagnostic tests on my sky it says everything is fine.

My router has a green light for power, an orange light for internet, a green light for WiFi and an orange light for voice

Re: Internet keeps dropping out

caesarome — Tue, 21 Apr 2026 10:26:05 GMT

@Skyaccounthold

Was it this line test that you ran:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions