topic Re: WIfI not working in Broadband https://helpforum.sky.com/t5/Broadband/WIfI-not-working/m-p/5258908#M561425 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4666310">@Shamasha</a>&nbsp; Wifi or Broadband, the 2 are different things.</P> <P>&nbsp;</P> <P>For a broadband related issue first thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Tue, 21 Apr 2026 08:24:25 GMT GD1 2026-04-21T08:24:25Z WIfI not working https://helpforum.sky.com/t5/Broadband/WIfI-not-working/m-p/5258881#M561419 <P>Do not have any WiFi services</P> Tue, 21 Apr 2026 07:44:55 GMT https://helpforum.sky.com/t5/Broadband/WIfI-not-working/m-p/5258881#M561419 Shamasha 2026-04-21T07:44:55Z Re: WIfI not working https://helpforum.sky.com/t5/Broadband/WIfI-not-working/m-p/5258908#M561425 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4666310">@Shamasha</a>&nbsp; Wifi or Broadband, the 2 are different things.</P> <P>&nbsp;</P> <P>For a broadband related issue first thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Tue, 21 Apr 2026 08:24:25 GMT https://helpforum.sky.com/t5/Broadband/WIfI-not-working/m-p/5258908#M561425 GD1 2026-04-21T08:24:25Z