No internet connection

TopFear — Mon, 20 Apr 2026 21:02:39 GMT

We are in and have zero internet connection? What is going on please

Re: No internet connection

caesarome — Mon, 20 Apr 2026 21:25:35 GMT

Not sure if you are aware but we are customers here who help each other.

If you have Sky Fibre and your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

topic Re: No internet connection in Broadband

No internet connection

Re: No internet connection