topic Re: TV apps drop out and buffer repeatedly in Broadband https://helpforum.sky.com/t5/Broadband/TV-apps-drop-out-and-buffer-repeatedly/m-p/5258625#M561369 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4528981">@Jason184</a>&nbsp;</P> <P>Did you run this line test:</P> <P><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Mon, 20 Apr 2026 19:07:18 GMT caesarome 2026-04-20T19:07:18Z TV apps drop out and buffer repeatedly https://helpforum.sky.com/t5/Broadband/TV-apps-drop-out-and-buffer-repeatedly/m-p/5258619#M561366 <P>Watching HBO, Apple or Netflix programmes continually buffet and stop. This has been happening all weekend and again today. All checks via the app do not acknowledge the problem.&nbsp;<BR />we are now offline for the 8th time this evening.&nbsp;</P> Mon, 20 Apr 2026 19:00:49 GMT https://helpforum.sky.com/t5/Broadband/TV-apps-drop-out-and-buffer-repeatedly/m-p/5258619#M561366 Jason184 2026-04-20T19:00:49Z Re: TV apps drop out and buffer repeatedly https://helpforum.sky.com/t5/Broadband/TV-apps-drop-out-and-buffer-repeatedly/m-p/5258625#M561369 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4528981">@Jason184</a>&nbsp;</P> <P>Did you run this line test:</P> <P><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Mon, 20 Apr 2026 19:07:18 GMT https://helpforum.sky.com/t5/Broadband/TV-apps-drop-out-and-buffer-repeatedly/m-p/5258625#M561369 caesarome 2026-04-20T19:07:18Z