topic Order number query in Broadband

Order number query

MkH1 — Mon, 20 Apr 2026 17:46:04 GMT

Hi , I used topcashback to compare broadband packages and they are asking for my Order number on the sky confirmation email in order to process the cashback, however there isn't one written on the email I received from Sky and I have not been able to contact Sky as there are only options for specific issues when calling. I was also confirmed by Sky that I would get a welcome bonus so just wanting to check that also. Thanks

Re: Order number query

caesarome — Mon, 20 Apr 2026 18:33:40 GMT

@MkH1

Was there anything on any email from Openreaxdh or City Fibre or via the order tracker here:

https://www.sky.com/ordertracking

Re: Order number query

MkH1 — Mon, 20 Apr 2026 20:17:41 GMT

Hi, thanks, it isn't an active order, it's from almost a couple of months ago

Re: Order number query

caesarome — Mon, 20 Apr 2026 21:26:53 GMT

I think your only option will be to call Sky to see if they can let you know what it was.

Re: Order number query

MkH1 — Tue, 21 Apr 2026 09:52:20 GMT

Thanks yes will try that again