topic Re: Stolen Sky Hub in Broadband

Stolen Sky Hub

AnnaMcP — Mon, 20 Apr 2026 08:35:23 GMT

Hi there,

My sky hub was delivered on Friday night and left on my doorstep. When I have returned from work the Hub has been stolen from the packaging.

Re: Stolen Sky Hub

GD1 — Mon, 20 Apr 2026 08:37:57 GMT

@AnnaMcP Did you receive confirmation of delivery?

When is your broadband service due to start?

Re: Stolen Sky Hub

AnnaMcP — Mon, 20 Apr 2026 08:41:48 GMT

Yes the package was left empty on my doorstep. Meant to start today

Re: Stolen Sky Hub

GD1 — Mon, 20 Apr 2026 08:45:52 GMT

@AnnaMcP To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Stolen Sky Hub

arcadeavenger — Mon, 20 Apr 2026 09:27:07 GMT

Thanks for escalating this. We’ve sent @AnnaMcP an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.