topic Your app is lying internet is not working in Broadband

Your app is lying internet is not working

Here_it_goes — Mon, 20 Apr 2026 01:01:44 GMT

It been like this for hours everything is buffering

And everything has lost connection

Your app is saying working fine but it isn't

Re: Your app is lying internet is not working

Daniel0210 — Mon, 20 Apr 2026 04:31:04 GMT

@Here_it_goes
This is a customer ▶️ customer discussion forum where we try to help other customers. You haven’t actually contacted Sky by posting on here.

Based on the time you’ve posted it’s worth pointing out that any broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

Re: Your app is lying internet is not working

caesarome — Mon, 20 Apr 2026 04:31:19 GMT

@Here_it_goes

Not our app as you are talking to other custo,ers here only.

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.