https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5257725#M561148 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4665151">@Katy66</a>&nbsp;</P> <P>If you have Sky Fibre and your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P><BR />If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sun, 19 Apr 2026 18:28:30 GMT caesarome 2026-04-19T18:28:30Z https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5257713#M561145 <P>I don't have any WiFi connectivity - eg the apps on my tv, my mobile phone and iPad are not picking it up. I think there is a problem with my hub</P> Sun, 19 Apr 2026 18:12:31 GMT https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5257713#M561145 Katy66 2026-04-19T18:12:31Z https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5257725#M561148 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4665151">@Katy66</a>&nbsp;</P> <P>If you have Sky Fibre and your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P><BR />If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sun, 19 Apr 2026 18:28:30 GMT https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5257725#M561148 caesarome 2026-04-19T18:28:30Z