topic Re: Slow speed in Broadband

Slow speed

Jenny-_ — Sat, 11 Apr 2026 12:15:25 GMT

My broadband speed is currently only 38mbps - this cannot be right - it has been slow for weeks now and I am not normally one to complain but this is ridiculous. I have carried out all the checks and they say everything is fine, but it really isn't. I even paid extra for the max wifi hub and it's not making any difference.

Re: Slow speed

LJB-C — Sun, 12 Apr 2026 09:08:29 GMT

Good morning @Jenny-_, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Slow speed

jennilatham — Sun, 19 Apr 2026 17:09:14 GMT

i am having the same issue i usually have an actual speed of 120mbps however this weekend ive been getting 4mbps

Re: Slow speed

Perge — Sun, 19 Apr 2026 17:17:10 GMT

Hello

i have the same issue. A tecnichan came and installed 2 Boosters but this didnt make any difference and i can barely stream Sky TV. It always cuts out especially on peak times. This is just not good enough as i also rely on the broadband for my work

Would be great if something could be done

Thanks