topic Re: Wi fu keep stopping in Broadband

Wi fu keep stopping

Misst4 — Sun, 19 Apr 2026 15:46:40 GMT

About 5 times a week our Wi-Fi stops working for no reason Off line for an hour then comes back tested everything Had enough of t now we paying for this.

Re: Wi fi keep stopping

caesarome — Sun, 19 Apr 2026 15:51:42 GMT

@Misst4

If you have Sky Fibre and your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Wi fu keep stopping

Sky1011 — Sun, 19 Apr 2026 15:56:52 GMT

@Misst4 yeah I hear you, this is super frustrating.

I recommend you give Sky a call - you've posted this to a customer forum where other customers give best guess ideas or copy and paste the same replies onto every post, whatever the issue! In short, you're not going to get support here. Keep a note of how often you're getting the disconnects and for how long each time. If you call Sky directly, make sure to open a complaint with them. They should be able to check if there's an issue with the line, and make sure to ask them for compensation for the outages.

Also take a look at what other providers are available in your area, and don't be afraid to switch.