topic Re: WiFi intermittent issues in Broadband

WiFi intermittent issues

Pitbull1709 — Sun, 19 Apr 2026 14:45:11 GMT

My WiFi is not working properly. Sometimes it will be fine, then it will drop out, and the light will go amber/red. It will then go to pulsing green and back to white. HOWEVER, it keeps asking me to sign in as if it were a public WiFi. I have restarted the router, restarted the fibre box, and done a factory reset on the router through admin. None of this has worked, and I keep having the issue.

Re: WiFi intermittent issues

caesarome — Sun, 19 Apr 2026 15:13:10 GMT

@Pitbull1709

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: WiFi intermittent issues

Pitbull1709 — Sun, 19 Apr 2026 15:19:33 GMT

Hi, done that, it comes back fine saying it all looks Ok. On the broadband test, it says your sky broadband looks good. WiFi check is the same.

Re: WiFi intermittent issues

Pitbull1709 — Wed, 19 Aug 2026 02:49:40 GMT

Aaand this issue has raised its ugly head again. Exactly the same as previously. My WiFi drops out, the light on the router goes amber. I then get a "sign in to this network" prompt on my phone, the router light goes to pulsing green and it takes me through a few fix-it steps before restarting the router. If I don't do these steps, the router stays pulsing green. My ONT has all lights green, the MySky line tests are coming back fine, saying there's no issues. THERE'S OBVIOUSLY AN ISSUE, otherwise I wouldn't be dropping out. Eventually, it comes back on (for all of about 15 minutes) before dropping out again. And before anyone says it, I know there's a pinned thread about overnight maintenance but this is not only overnight.