https://helpforum.sky.com/t5/Broadband/New-Ski-WiFi-max/m-p/5257269#M561022 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2931704">@Jenb612</a></SPAN> I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A></P> Sun, 19 Apr 2026 09:07:18 GMT Danz994 2026-04-19T09:07:18Z https://helpforum.sky.com/t5/Broadband/New-Ski-WiFi-max/m-p/5256631#M560852 <P>Hi, so we setup ski WiFi max yesterday for the first time having been told it was better than what we had previously. Also we went from 150Mb/s to 300Mb/s but the connection is worse. TV is pausing on a number of channels whilst trying to watch live. I did a speed test on my phone right next to the new hub and I'm getting 60Mb/s</P> Sat, 18 Apr 2026 11:17:23 GMT https://helpforum.sky.com/t5/Broadband/New-Ski-WiFi-max/m-p/5256631#M560852 Jenb612 2026-04-18T11:17:23Z https://helpforum.sky.com/t5/Broadband/New-Ski-WiFi-max/m-p/5257269#M561022 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2931704">@Jenb612</a></SPAN> I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A></P> Sun, 19 Apr 2026 09:07:18 GMT https://helpforum.sky.com/t5/Broadband/New-Ski-WiFi-max/m-p/5257269#M561022 Danz994 2026-04-19T09:07:18Z