topic Re: Intrnet in Broadband

Intrnet

Krzysztofbadow — Sat, 18 Apr 2026 20:03:34 GMT

want an employee to come and check the internet

Re: Intrnet

GD1 — Sat, 18 Apr 2026 20:06:55 GMT

@Krzysztofbadow No one will do that on the back of a community post from an unlinked account.

Why do you need them to check your internet? Before any engineer visit a fault would need to be reported, is there a fault?

Re: Intrnet

Me134 — Sun, 19 Apr 2026 05:55:10 GMT

@Krzysztofbadow wrote:
want an employee to come and check the internet

Have you tried the broadband checker at all yet?

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.