https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5257072#M560967 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4437729">@LucyJD</a>&nbsp;&nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sat, 18 Apr 2026 19:25:50 GMT GD1 2026-04-18T19:25:50Z https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5257068#M560966 <P>Our internet connection has gone down. This is a new router that was connected on Thursday as the previous was too slow! Was working ok (albeit still slow) until an hour ago. Now we have on internet to tv or any devices?&nbsp;</P> Sat, 18 Apr 2026 19:17:46 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5257068#M560966 LucyJD 2026-04-18T19:17:46Z https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5257073#M560968 <P>Ours dropped too&nbsp;</P> Sat, 18 Apr 2026 19:24:47 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5257073#M560968 Stuartorkney 2026-04-18T19:24:47Z https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5257072#M560967 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4437729">@LucyJD</a>&nbsp;&nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sat, 18 Apr 2026 19:25:50 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5257072#M560967 GD1 2026-04-18T19:25:50Z