https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5257053#M560962 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4471785">@Aoife101</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sat, 18 Apr 2026 18:54:11 GMT caesarome 2026-04-18T18:54:11Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5257045#M560958 <P>we don't have. Internet connection&nbsp;</P><P>&nbsp;</P><P>all green lights on router&nbsp;</P><P>&nbsp;</P><P>switched on and off still nothing.&nbsp;<BR /><BR /></P><P>tv app / catch up etc won't work.&nbsp;<BR /><BR /></P><P>mobile phones on 4G&nbsp;</P> Sat, 18 Apr 2026 18:46:30 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5257045#M560958 Aoife101 2026-04-18T18:46:30Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5257053#M560962 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4471785">@Aoife101</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sat, 18 Apr 2026 18:54:11 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5257053#M560962 caesarome 2026-04-18T18:54:11Z