https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5257029#M560950 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4664474">@Bob1281</a>&nbsp;wrote:<BR /> <P>&nbsp;</P> <P>Do I need to inform sky that I have set up the new one and don't need the old one in order for it to work?</P> <P>&nbsp;</P> <HR /></BLOCKQUOTE> <P>No, that shouldn't be necessary.&nbsp; Presumably you've tried unplugging and replugging everything?</P> Sat, 18 Apr 2026 18:24:28 GMT TimmyBGood 2026-04-18T18:24:28Z https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5256991#M560937 <P>I am currently trying to set up my new sky hub, the activation date was the 15th, it is now the 18th.&nbsp;<BR />When I have set it up, only the power and WiFi lights are green. The others have no light at all. It has been like this for more than an hour.&nbsp;<BR />I have also tried to connect to the new WiFi, but it won't let me join yet. The tv is also not working yet! Please help!!</P> Sat, 18 Apr 2026 17:38:10 GMT https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5256991#M560937 Bob1281 2026-04-18T17:38:10Z https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5256997#M560940 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4664474">@Bob1281</a>&nbsp;</P> <P>&nbsp;</P> <P>Is this a new Sky Broadband service, an upgrade in speed or a replacement Hub?</P> <P>&nbsp;</P> <P>Is the television Glass/Stream?</P> Sat, 18 Apr 2026 17:44:12 GMT https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5256997#M560940 TimmyBGood 2026-04-18T17:44:12Z https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5257019#M560946 <P>An upgrade sky hub</P> Sat, 18 Apr 2026 18:09:13 GMT https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5257019#M560946 Bob1281 2026-04-18T18:09:13Z https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5257026#M560948 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4664474">@Bob1281</a>&nbsp;</P> <P>&nbsp;</P> <P>OK: is the previous Hub working?</P> <P>&nbsp;</P> <P>What was the upgrade provided for?</P> <P>&nbsp;</P> <P>Remember no-one reading this forum has any access to information about your setup, so the more details you provide about the situation the more likely it is you'll get a useful response.</P> Sat, 18 Apr 2026 18:21:06 GMT https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5257026#M560948 TimmyBGood 2026-04-18T18:21:06Z https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5257027#M560949 <P>The previous was working fine,this was just an upgrade. Everything is plugged in as the instructions say, but only the WiFi and the power light are on.</P><P>Do I need to inform sky that I have set up the new one and don't need the old one in order for it to work?</P> Sat, 18 Apr 2026 18:22:55 GMT https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5257027#M560949 Bob1281 2026-04-18T18:22:55Z https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5257029#M560950 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4664474">@Bob1281</a>&nbsp;wrote:<BR /> <P>&nbsp;</P> <P>Do I need to inform sky that I have set up the new one and don't need the old one in order for it to work?</P> <P>&nbsp;</P> <HR /></BLOCKQUOTE> <P>No, that shouldn't be necessary.&nbsp; Presumably you've tried unplugging and replugging everything?</P> Sat, 18 Apr 2026 18:24:28 GMT https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5257029#M560950 TimmyBGood 2026-04-18T18:24:28Z https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5257031#M560952 <P>Yep! Have done that&nbsp;</P> Sat, 18 Apr 2026 18:27:00 GMT https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5257031#M560952 Bob1281 2026-04-18T18:27:00Z https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5257033#M560953 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4664474">@Bob1281</a>&nbsp;</P> <P>&nbsp;</P> <P>Which Sky Hub model have you moved to?</P> Sat, 18 Apr 2026 18:28:31 GMT https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5257033#M560953 TimmyBGood 2026-04-18T18:28:31Z https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5257035#M560954 <P><SPAN>Sky Q Broadband Hub 4</SPAN></P> Sat, 18 Apr 2026 18:30:26 GMT https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5257035#M560954 Bob1281 2026-04-18T18:30:26Z https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5257037#M560955 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4664474">@Bob1281</a>&nbsp;</P> <P>&nbsp;</P> <P>The Hub 4 is the 2019 'Sky Broadband Hub': it's the successor to the 2016 Q Hub and is currently being used to replace Q Hubs because the latter don't support Sky Talk Internet Calls for use after PSTN ends.</P> <P>&nbsp;</P> <P>Just to check, is the incoming connection definitely into the purple socket rather than an adjacent phone jack port?</P> Sat, 18 Apr 2026 18:36:54 GMT https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5257037#M560955 TimmyBGood 2026-04-18T18:36:54Z https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5257039#M560956 <P>Yes it is definitely&nbsp;</P> Sat, 18 Apr 2026 18:39:23 GMT https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5257039#M560956 Bob1281 2026-04-18T18:39:23Z https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5257041#M560957 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/117470i81922EB0D133555C/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">image.jpg</span></span></P><P> </P> Sat, 18 Apr 2026 18:40:22 GMT https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5257041#M560957 Bob1281 2026-04-18T18:40:22Z https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5257050#M560960 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4664474">@Bob1281</a>&nbsp;</P> <P>&nbsp;</P> <P>And it's the same wall socket and cable as before?</P> Sat, 18 Apr 2026 18:49:50 GMT https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5257050#M560960 TimmyBGood 2026-04-18T18:49:50Z https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5257082#M560970 <P>Yep! It is</P> Sat, 18 Apr 2026 19:40:37 GMT https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5257082#M560970 Bob1281 2026-04-18T19:40:37Z https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5257087#M560974 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4664474">@Bob1281</a>&nbsp;</P> <P>&nbsp;</P> <P>Then unfortunately all I can suggest is plugging the previous Hub back in and seeing if that works.</P> Sat, 18 Apr 2026 19:48:07 GMT https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5257087#M560974 TimmyBGood 2026-04-18T19:48:07Z https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5257117#M560983 <P>Thank you for your help</P> Sat, 18 Apr 2026 20:21:47 GMT https://helpforum.sky.com/t5/Broadband/New-skyhub/m-p/5257117#M560983 Bob1281 2026-04-18T20:21:47Z