https://helpforum.sky.com/t5/Broadband/No-broadband-service/m-p/5256959#M560930 <P>The lights on the router are orange. &nbsp;I have switched it off and on but still the same issue. &nbsp;No internet connection, no streaming service is available and the phone doesn't work.&nbsp;<BR /><BR /></P><P>&nbsp;</P> Sat, 18 Apr 2026 17:00:56 GMT Broadbandoutage 2026-04-18T17:00:56Z https://helpforum.sky.com/t5/Broadband/No-broadband-service/m-p/5256959#M560930 <P>The lights on the router are orange. &nbsp;I have switched it off and on but still the same issue. &nbsp;No internet connection, no streaming service is available and the phone doesn't work.&nbsp;<BR /><BR /></P><P>&nbsp;</P> Sat, 18 Apr 2026 17:00:56 GMT https://helpforum.sky.com/t5/Broadband/No-broadband-service/m-p/5256959#M560930 Broadbandoutage 2026-04-18T17:00:56Z https://helpforum.sky.com/t5/Broadband/No-broadband-service/m-p/5256961#M560931 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4664438">@Broadbandoutage</a>&nbsp; &nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sat, 18 Apr 2026 17:03:59 GMT https://helpforum.sky.com/t5/Broadband/No-broadband-service/m-p/5256961#M560931 GD1 2026-04-18T17:03:59Z