topic Re: No Internet connection in Broadband

No Internet connection

GaleKK — Sat, 18 Apr 2026 13:48:06 GMT

For over a week now, my Internet connection keeps dropping out affecting my TV and mobile phone. Its driving me mad and I'm paying for a service that keeps failing. Why is this happening.

Re: No Internet connection

GD1 — Sat, 18 Apr 2026 14:06:51 GMT

@GaleKK First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No Internet connection

GaleKK — Sat, 18 Apr 2026 14:34:10 GMT

Further to my last post, I've just spoken to Sky and have been told that my area is affected by the exchange closure and I was advised to look at other service providers. I have been with Sky for 16 years and only upgraded 3 months ago so am flabbergasted to be told this out of the blue. Apparently there is nothing they can offer me as an upgrade to restore my broadband. Has anyone else received this news?

Re: No Internet connection

Chrisee — Sat, 18 Apr 2026 17:00:17 GMT

@GaleKK while it is true that Openreach are closing local exchanges the vast majority of broadband connections supplied over a copper line connect to a different exchange than the voice line. Not saying Sky are wrong but it is worth checking what Openreach themselves are saying by running this checker Openreach Checker

The output can be hard to understand but if you post a screen shot of the table and the first three lines of the notes undeneath after removing the reference to your address it should be possible to see the options.