topic Re: Phone number in Broadband

Phone number

Maybe — Mon, 20 Apr 2026 12:23:57 GMT

Is there a phone number to actually speak to someone?[Removed] that I found on the website and it's not recognised and the ai bot is useless. Just need to speak to someone to resolve my issue

Moderator notes: removed phone number

Re: Phone number

Chrisee — Sat, 18 Apr 2026 11:11:10 GMT

@Maybe all Sky numbers go via the IVYIVR system (the bot). You will be routed to an agent if you do not accept help,from the bot and one is available. If you use the relevant online resources and get to the end the contact us link will haveca number use that and the system knows why you are calling so the chances of being routed correctly is higher.

However if you post some details forum membersccan possibly point you in the right connection or a forum superuser can escalate you to the team who support the forum but we are not allowed to do that without knowing the issue first.

Re: Phone number

Sky1011 — Sat, 18 Apr 2026 13:32:01 GMT

@Maybe

the best approach on that awful automated system is to say complaint. Anything else and you risk her going down a slow and unhelpful path until she sends you a link to a help article and hangs up.
Complaint will get you through to a human, but there is no complaint dept, so there's no harm done. The important thing is to only answer the bot with one word complaint. When she says what kind of complaint say existing complaint. Just those two steps will get you to a human.

Make a cup of tea and get comfortable though! Good luck!

Re: Phone number

Daniel0210 — Sat, 18 Apr 2026 13:48:42 GMT

@Maybe

Some customers report there was a problem with the Customer Service phone lines earlier today so perhaps that's still an issue or it's having a knock on effect with customers now trying again.

These are the current methods for contacting Sky. Some contact methods will be more appropriate than others depending on the issue you have.

🟡 📞 Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟡online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟡Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟡Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

⚪️Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed over a weekend.