https://helpforum.sky.com/t5/Broadband/The-New-SKY-Router-not-working-drops-out-of-service-a-lot/m-p/5256762#M560891 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3578173">@Farra88</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sat, 18 Apr 2026 12:46:13 GMT caesarome 2026-04-18T12:46:13Z https://helpforum.sky.com/t5/Broadband/The-New-SKY-Router-not-working-drops-out-of-service-a-lot/m-p/5256547#M560829 <P>The New SKY Router not working drops out of service a lot</P> Sat, 18 Apr 2026 10:14:56 GMT https://helpforum.sky.com/t5/Broadband/The-New-SKY-Router-not-working-drops-out-of-service-a-lot/m-p/5256547#M560829 Farra88 2026-04-18T10:14:56Z https://helpforum.sky.com/t5/Broadband/The-New-SKY-Router-not-working-drops-out-of-service-a-lot/m-p/5256762#M560891 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3578173">@Farra88</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sat, 18 Apr 2026 12:46:13 GMT https://helpforum.sky.com/t5/Broadband/The-New-SKY-Router-not-working-drops-out-of-service-a-lot/m-p/5256762#M560891 caesarome 2026-04-18T12:46:13Z