topic Re: Router in Broadband

Router

Esmae2 — Sat, 18 Apr 2026 07:42:57 GMT

I am a staff member my hub constantly drops onto a red light and losing connection I am looking to raise a service call to replace hardware

Re: Router

daveNOS — Sat, 18 Apr 2026 08:57:14 GMT

@Esmae2 wrote:
I am a staff member my hub constantly drops onto a red light and losing connection I am looking to raise a service call to replace hardware

@Esmae2 You can't raise a service call via the community, as you are staff you should have a dedicated staff contact number that you can call to raise faults, if you don't then you will just have to call customer service.

Re: Router

GD1 — Sat, 18 Apr 2026 11:24:08 GMT

@Esmae2 As per @daveNOS there is a Staff line that you can use for any issue with your service. Do you not have this info?