topic Re: Fibre connection not working - had it installed thursday in Broadband

Fibre connection not working - had it installed thursday

ClaireC52 — Sat, 18 Apr 2026 08:33:32 GMT

we had fibre connection installed on Thursday - we're told that once live a green light would appear on ont box - two days later is still red and not heard anything from sky. Tried to call them this morning but the number is not recognised! Any ideas how to contact sky about this or how to get it working?

Re: Fibre connection not working - had it installed thursday

Chrisee — Sat, 18 Apr 2026 08:59:12 GMT

@ClaireC52 as you need contact with Sky I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

See My Post Has Been Escalated – What Happens Next on Sky Community

Re: Fibre connection not working - had it installed thursday

Danz994 — Sat, 18 Apr 2026 09:24:59 GMT

Good Morning @Chrisee Thanks for making us aware of this. I'll send @ClaireC52 an invite now and we can assist further. Thanks, Danielle