https://helpforum.sky.com/t5/Broadband/WiFi-down/m-p/5256188#M560753 <P>We have no WiFi and the test is saying it's good but it's not</P> Fri, 17 Apr 2026 18:06:12 GMT Lynseydoolan 2026-04-17T18:06:12Z https://helpforum.sky.com/t5/Broadband/WiFi-down/m-p/5256188#M560753 <P>We have no WiFi and the test is saying it's good but it's not</P> Fri, 17 Apr 2026 18:06:12 GMT https://helpforum.sky.com/t5/Broadband/WiFi-down/m-p/5256188#M560753 Lynseydoolan 2026-04-17T18:06:12Z https://helpforum.sky.com/t5/Broadband/WiFi-down/m-p/5256189#M560754 <P>Help we have no internet&nbsp;</P> Fri, 17 Apr 2026 18:07:42 GMT https://helpforum.sky.com/t5/Broadband/WiFi-down/m-p/5256189#M560754 Lynseydoolan 2026-04-17T18:07:42Z https://helpforum.sky.com/t5/Broadband/WiFi-down/m-p/5256199#M560757 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4663642">@Lynseydoolan</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If nothing shows then try this line test:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Fri, 17 Apr 2026 18:35:59 GMT https://helpforum.sky.com/t5/Broadband/WiFi-down/m-p/5256199#M560757 caesarome 2026-04-17T18:35:59Z