https://helpforum.sky.com/t5/Broadband/fed-up/m-p/5256107#M560732 <P>i had my service installed yesterday cannot get connection to tv via wi-FI however I have been able to get my computer and phone to get sky WI-FI but television does not connect to the wi-fi</P> Fri, 17 Apr 2026 15:58:49 GMT bob4251 2026-04-17T15:58:49Z https://helpforum.sky.com/t5/Broadband/fed-up/m-p/5256107#M560732 <P>i had my service installed yesterday cannot get connection to tv via wi-FI however I have been able to get my computer and phone to get sky WI-FI but television does not connect to the wi-fi</P> Fri, 17 Apr 2026 15:58:49 GMT https://helpforum.sky.com/t5/Broadband/fed-up/m-p/5256107#M560732 bob4251 2026-04-17T15:58:49Z https://helpforum.sky.com/t5/Broadband/fed-up/m-p/5256128#M560738 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4663520">@bob4251</a>&nbsp;</P> <P>When you say TV, what exactly do you mean? A Smart TV? Sky Glass? Sky Stream? Sky Q? Sky +?</P> <P>Has there been any error messages?</P> Fri, 17 Apr 2026 16:29:10 GMT https://helpforum.sky.com/t5/Broadband/fed-up/m-p/5256128#M560738 jamesn123 2026-04-17T16:29:10Z https://helpforum.sky.com/t5/Broadband/fed-up/m-p/5256151#M560746 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4663520">@bob4251</a>&nbsp;wrote:<BR /> <P>television does not connect to the wi-fi</P> <HR /></BLOCKQUOTE> <P>With a white Max Hub you may need to reduce the wireless security level from WPA3-T to WPA2-PSK using the Hub settings in the My Sky app.</P> Fri, 17 Apr 2026 16:53:50 GMT https://helpforum.sky.com/t5/Broadband/fed-up/m-p/5256151#M560746 TimmyBGood 2026-04-17T16:53:50Z