topic Re: Fibre installation location in Broadband

Fibre installation location

Johnrogers08 — Fri, 17 Apr 2026 14:34:16 GMT

I had my fibre connected in the house today and now the open reach contractor has gone I realised it's in the wrong place. How do I arrange to get this moved? Im aware I'll probably have to pay.

Re: Fibre installation location

Chrisee — Fri, 17 Apr 2026 15:03:22 GMT

@Johnrogers08 you will have to contact Sky but I would leave it until tomorrow as they getvthevupdate from Openreach overnight. By the way if it is simply the hub is in the wrong place the easiest solution is to get a longer Ethernet cable so it can be moved.

Re: Fibre installation location

Johnrogers08 — Fri, 17 Apr 2026 15:14:15 GMT

Thank you.

it's installed in the wrong room. So I'd need them to drill it into another room from the outside like starting all over again.

do you know what number I need to call?

Re: Fibre installation location

Chrisee — Fri, 17 Apr 2026 15:16:44 GMT

@Johnrogers08 the forum doesn't allow pisting of phone numbers but if you have a phone plugged into the back of the hub dial 150 for a free call otherwise any Sky number starting 03 puts you onto the IVR system thstvroutes calls.

Re: Fibre installation location

Johnrogers08 — Fri, 17 Apr 2026 15:50:22 GMT

Thank you

the wall will be gone due to an extension so I'll have to get it moved

Re: Fibre installation location

Sky1011 — Fri, 17 Apr 2026 21:59:44 GMT

@Johnrogers08I've been speaking to Sky for over a week now with the exact same ask and was finally told today that they only talk to open reach post install if there's an issue with the service. I was told either to move it myself (not advisable fyi) or contact open reach directly. Letting you know in case you get stuck in the never ending call transfer until the call centre closes loop!

My views are my own and I am not incentivized in any way by Sky or any other party to post in this forum.