topic Re: Poor WiFi connection in bedroom in Broadband

Poor WiFi connection in bedroom

Dubes — Mon, 13 Apr 2026 15:54:53 GMT

I currently have Sky Full Fibre 500, but I am struggling to get download speeds of 5 mbps in my bedroom, which is approximately 50 feet from the router; strangely the upload speeds are over 30 mbps at the same site.

I tend to use a wired connection to my PC, but that is also not carrying speeds of over 15 mbps.

The router is in the only place I can safely put it.

I am beginning to regret having taken on the Fibre option, because my previous hub worked better.

Any ideas?

Re: Poor WiFi connection in bedroom

Jason- — Tue, 14 Apr 2026 08:01:40 GMT

Good Morning @Dubes, we're sorry you're having problems with your Sky Full Fibre 500 connection and you're not getting the speeds you should expect! 😕

I'll send you an invite to a private chat shortly and we can help improve this for you. Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

Re: Poor WiFi connection in bedroom

Dubes — Fri, 17 Apr 2026 11:10:42 GMT

The problem hasn't been solved, but I will mark it as answered to keep your records tidy. However, I cannot in all good conscience give a like.