topic Re: IP location issue affecting Disney+ in Broadband

IP location issue affecting Disney+

Bungleblue — Fri, 17 Apr 2026 10:43:08 GMT

My broadband is giving an incorrect IP location, this means when i play games it says i'm elsewhere, it also means i cannot access Disney+

Re: IP location issue affecting Disney+

Chrisee — Fri, 17 Apr 2026 11:08:53 GMT

@Bungleblue different services use different ways of working out your location but if a site like whatismyipaddress.com gives a location outside the UK try powering down your Sky hub for an hour which should get you a new public IP address. Sky do occasionally move IP4 addresses between their markets and although thry inform the various agencies it can take time for the change to get replicated.

Re: IP location issue affecting Disney+

Bungleblue — Wed, 22 Apr 2026 07:47:55 GMT

Thanks @Chrisee , i tried this & it worked, at least for a day, now the issue has returned. is there a way of keeping an IP the same, it seems to just keep changing?

Re: IP location issue affecting Disney+

Chrisee — Wed, 22 Apr 2026 08:16:43 GMT

@Bungleblue thar is unusual as out of the roughly 4 million IP addresses Sky assigns only a tiny proportion are affected. In practice normally the hub should keep,a public IP address once assigned for several months. Some security protection like Apples Privare Cloud Relsy can give odd results. For example I use the Apple system so if I try to log into the Lottery website it says I am out of the UK but Disney+ is ok. VPNs also can give you a false reading.

What does WhatismyIPaddress reporting as your location?

Re: IP location issue affecting Disney+

Bungleblue — Thu, 30 Apr 2026 10:09:30 GMT

IP address says London (even though i'm in Devon!)

Re: IP location issue affecting Disney+

TimmyBGood — Thu, 30 Apr 2026 12:15:10 GMT

@Bungleblue

Some geolocation websites will report the registered office address of the ISP itself.

For Sky Broadband that would be Grant Way, Isleworth, Middlesex (ie West London)