Very poor connection

Daria6 — Fri, 17 Apr 2026 07:00:19 GMT

For the last month my internet connection has been very poor on all devices. What can I do about it? Please do not suggest a broadband or devices restart

Re: Very poor connection

Chrisee — Fri, 17 Apr 2026 07:26:25 GMT

@Daria6 oddly the first line of most support scripts do ask for a reboot as many issues can be resolved by a reboot especialy issues caused by WiFi interferencecas the hub will find the least congested WiFi channels when booting but whatever.

The first thing to check is the speed of the broadband connection to the hub Sky test this daily and you can find the results in the Service Checker in the My Sky app if uoubclick through you should see a few weeks history and the guaranteed speed for your line. If the speed is below thst guarantee then the app should offer help. It will ask you to reboot but you can skip over that.

If yhe speed to your hub is OK then the modt likely issue is with the WwiFi in your home which is depressingly common. Many homes need more than a single Sky hub but ensuring your hub is in the best position can help which is out in the open on a surface so the signalmis not blocked by obstructions like radiators. Interference from neighbours' networks is often a factor.

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Very poor connection

Re: Very poor connection